Cincinnati Ballet

About Cincinnati Ballet
Cincinnati Ballet is a dynamic and inclusive organization where creativity thrives, and individuals are supported in their artistic journey. As a cornerstone of the region’s cultural landscape since 1963, we are committed to enriching, expanding, and excelling in the art of dance through exceptional performances, a renowned academy, and impactful education and community engagement that extend from local to global audiences.
We are a vibrant community where people of all backgrounds come together to collaborate, learn, and create, guided by our mission to inspire through the art of dance. As the region’s premier professional ballet company, we showcase a bold and adventurous repertoire that includes both classical full-length ballets and innovative contemporary works. Beyond the stage, our diverse programs provide opportunities for everyone to be part of the evolving dance world.
At Cincinnati Ballet, our collective creativity and commitment to excellence are reflected in the work of our talented team—both on and off the stage. Join us as we continue to lead and shape the future of dance in our community and beyond.
Why You Should Apply:
Joining Cincinnati Ballet means becoming part of a prestigious institution with a rich history and a forward-thinking approach to the art of dance. You’ll have the opportunity to collaborate with some of the industry’s most skilled and creative minds, contributing to a diverse array of performances and educational programs that make a real impact on the community. Be part of our mission to inspire and engage audiences locally and globally and help shape the future of dance.
Position Summary
Student Experience Representatives serve as frontline ambassadors of Cincinnati Ballet’s Otto M. Budig Academy, creating a welcoming and affirming environment for students of all ages and backgrounds. This highly motivated team is responsible for enhancing the student experience and ensuring safety while engaging parents as vital members of the Cincinnati Ballet community. Representatives greet students and families at the Margaret and Michael Valentine Center for Dance, provide pre- and post-class assistance, uphold Academy and facility policies, and offer administrative support to the Academy + Education team.
Interaction
This is a public-facing role with frequent interaction with students, families, faculty, volunteers, and Cincinnati Ballet staff. The position works closely with the entire Academy + Education department.
Interpersonal Communication & Teamwork
Demonstrates a strong ability to work collaboratively and inclusively with diverse student populations. Actively cooperates with colleagues across the organization. Builds effective, student- and family-centered relationships and values these connections as essential to success. Must communicate clearly and persuasively, both verbally and in writing, and use inclusive, age-appropriate language when working with minors and adults.
Dependability & Punctuality
This role requires a high level of reliability in fulfilling assigned shifts, attending meetings, and following up on communications. Punctuality and preparedness are essential.
Duties & Responsibilities
– Create a welcoming environment by greeting visitors and answering general inquiries.
– Monitor students in non-studio areas of the Center for Dance.
– Ensure adherence to Academy standards, including addressing inappropriate behavior promptly and supporting disciplinary actions.
– Assist tardy students and escort them to their studio classrooms.
– Support attendance tracking, absence reporting, and make-up class scheduling.
– Maintain facility cleanliness and report any issues or concerns.
– Assist Academy leadership and staff in responding to emergencies.
– Attend and support select Academy + Education events, productions, and programs.
– Provide administrative support as needed.
– Adhere to all Cincinnati Ballet program and facility policies and employee expectations.
– Model inclusive and respectful behavior to ensure all spaces are welcoming to students and families.
Skills for Success
– Dependable, outgoing, and confident in leadership roles.
– Excellent customer service and communication skills.
– Passion for supporting students and families and commitment to the values of Cincinnati Ballet’s Academy + Education programs.
– Experience working with individuals from diverse ethnic, socioeconomic, educational, religious, generational, and LGBTQ+ backgrounds.
– Strong judgment and commitment to the safety and protection of minors.
– Self-motivated and organized, with the ability to manage time effectively in a fast-paced environment.
– Familiarity with dance and/or theater environments is preferred.
Experience & Education Required
– High school diploma or equivalent.
– Minimum of 2 years of experience in a customer support role.
Expected Work Hours & Travel
– Must be available for a flexible schedule, including weekdays and/or weekends.
– Most hours are scheduled in advance, but some flexibility is required.
– Hours may vary seasonally.
Additional Requirements
– Candidates will be subject to criminal background and credit checks.
Other Duties
This job description is not exhaustive and may be revised at any time. Duties, responsibilities, and activities may change with or without notice.
Equal Opportunity Employer:
At Cincinnati Ballet, boundless creativity! We believe every dancer, dreamer, and doer brings something extraordinary to our organization, regardless of background, ability, or pointe shoe size. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identification, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We invite you to join us!
To Apply