Reports to: Manager of Security & Public Safety
Team: Security, Risk & Safety Department
Status: Non-exempt, Full-time (37.5 hours per week)
Shifts: 1st Shift (9:00 am to 5:00 am) Wednesday, Thursday, Friday, Saturday, and Sunday
Compensation: Starting at $15.00/hour, commensurate with experience
Benefits: Health care plan, dental, 401k plan with employer contribution, free parking, vacation, holidays, and sick time. Other benefits: Employee Assistance Program (EAP), Museum membership, and other special discounts.
Condition of Employment: COVID 19 Vaccinated
The Taft Museum of Art, located in downtown Cincinnati, is seeking a Security & Public Safety Supervisor to work 1st Shift primarily from 9:00 am to 5:00 pm, Wednesday through Sunday, including some evening events, as needed. This position is a full-time position with a competitive wage reporting to the Manager of Security & Public Safety. This position requires a positive, highly organized team player who communicates proactively, is attentive to detail, manages multiple priorities, works independently, and has excellent communication and collaborative skills. Enjoy this rare opportunity to join the staff of one of the finest small art museums in the United States.
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The Security & Public Safety Supervisor assists the Manager of Security and Public Safety in all activities relating to the safety and security of the Taft Museum of Art's daily operations and special events.
- Assists the Manager of Security and Public Safety in:
- Directing and coordinating daily operations and special event safety and security functions, utilizing knowledge of established policies, procedures, and practices.
- Creating and communicating work directives for Security & Public Safety Associates.
- Manager-On-Duty (MOD), as needed.
- Managing the maintenance of the equipment inventory for the department.
- Preparation of emergency management and contingency planning.
- We are recruiting efforts of the Museum and training and developing others on safety and security core practices, procedures, and approaches.
- The duties of being the Museum's liaison with public law enforcement, fire, and other agencies related to safety and security.
- Maintaining the Security, Risk, and Safety Departmental records.
- The Lost and Found process.
- Conducts and oversees internal investigations or violations of Museum regulations, policies, and procedures.
- Preparing the SPS's team schedules to ensure adequate staffing for operating hours and special events.
- Supervising Parcel Inspections and Screenings at Entrances/Exits.
- Supervising Contract Security personnel, if applicable.
- Functions as Safety Officer (Fire Watch), as needed.
- Provides excellence in guest and visitor service and portrays a positive and professional image.
- Must handle special requests, escorts, suggestions, and complaints made by team members, guests, contractors, vendors, and volunteers.
- When required, responds promptly and professionally to facility emergencies in a manner that protects the guests, team members, volunteers, visitors, and the Museum itself.
- Assists team members, contractors, vendors, and visitors that may be ill and injured.
- Effectively and professionally prepares high-quality incident reports and records for the senior management team.
- Perform other related duties as assigned by management.
Museum Shared Responsibilities
- Must embrace the Museum's core values of respect, integrity, excellence, creativity, and collaboration and demonstrate this understanding through your words, behaviors, and interactions with our guests, staff, volunteers, visitors, and the public.
- Be ready to learn and to teach every day.
- Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our success as a team.
- Appreciate, understand, and value each team member's expertise, background, experience, strengths, and unique perspective.
- Share time, energy, and knowledge with others to ensure everyone has the highest potential to succeed.
- Always try to give the best, strive to achieve excellence in all tasks and goals.
- Demonstrate professionalism on and off the job; always represent the Taft Museum positively and professionally.
- Be impeccable with your word; trustworthy and ethical in all dealings inside and outside the Museum.
- Works with a diverse group of people, flexing communication styles based on cultural differences and thinking styles.
- Focuses on delivering the Museum Mission, Wildly Important Goal (WIG), and Department WIG. Each employee has a WIG that they are working on weekly to achieve.
- Must adhere to all current Museum policies, procedures, protocols, and processes.
- Creates a pleasant work environment by being a positive influence and respectful to every person.
Required Minimum Education & Experience
- An associate's degree in criminal justice, law enforcement, security, or a closely related field is preferred, or the equivalent number of years of experience in the security field.
- Previous security and access control experience required.
- Knows and fully understands museum security and safety standards and practices, procedures.
- Demonstrated computer skills and experience in utilizing Microsoft Office 365: PowerPoint, Outlook, Word, Excel, and Teams.
- CPR/AED, First Aid certification, or first responder certification or training desired.
- Experience with an electronic ID and facility-access systems desired.
- Strong, proven "people" skills are required.
Required Skills and Capabilities
- Excellent communication skills, both verbally and in writing.
- Must have advanced surveillance skills, good judgment, and quick wit.
- Exhibit a certain level of objectivity to fulfill their duties.
- Able to deal with uncertainty as well as have decent reporting skills.
- Reliable and dependable and possess a high level of integrity as well as control over their emotions.
- Demonstrates a passion and aptitude for delivering an exceptional experience for all.
- A team player who is ready and willing to help wherever needed; must be a "hands-on" employee willing to step in.
- The ability to plan, organize, and meet project deadlines by prioritizing what work is required.
- Identifies work priorities and teams with their peers to accomplish.
- Capable of moving briskly through the building, climbing ladders and stairs, responding quickly to alarms and events requiring security involvement, dealing with emergencies, and helping where needed.
- Must be self-motivated and be able to work well under pressure.
- Reliable transportation and a driver's license are required.
- Due to the essential nature of all security and safety positions, the Security and Public Safety Supervisor may need to report for after-hour emergencies for an extended period. This action is required if the Museum is closed due to weather, power outages, or other conditions unless advised differently by the Director of Security, Risk & Safety.
- Be able to sit, stand, or patrol for long periods. Other physical requirements:
- Hear normal conversation (hearing aids acceptable)
- Be able to bend, stoop, or work with hands above shoulder level.
- Be able to perform physical duties, including but not limited to the ability to safely and operate a 50 lbs. fire extinguisher, lift and carry a small child (50 lbs.) to safety, place a person of at least 100 lbs. into a wheelchair.
The success of the Taft Museum of Art is driven by our core values of respect, integrity, excellence, creativity, and collaboration, as exemplified by our team members.
- Value diversity, equity, access, and inclusion are drivers for attracting and retaining a diverse team of board members, staff, and volunteers who feel empowered to deliver excellence. It also is the key to reaching a diverse community and audience.
- Include multiple perspectives and believe that differing views strengthen our Museum by stretching us to learn, experience, and expand our thinking each day.
- Embrace our mission and vision to explore the hidden gems connected to our historic house, the people that lived in it for the first 100 years, and the extensive art collection, bringing all of this to life and making it relevant and unique to each guest.
- Work together as a board and staff to ensure that our members, partners, and key stakeholders reflect and embrace these core values.