Patron Experience Associate

Position Summary:

Cincinnati Ballet is seeking enthusiastic candidates to join our Patron Experience Team. The Patron Experience Associate serves as the frontline service agent for Cincinnati Ballet, both in person and our offices/studio space. In addition, the person serves in our performance venues and via telephone to service all ticketing and occasional development initiatives. The Patron Experience Associate is often the first critical touchpoint with our patrons.

Essential Duties & Responsibilities

• Greet and welcome patrons, clients, staff, dancers, and students with friendly and positive demeanor.
• Assist guests both on the phone and in person with information.
• Retain and maintain learned knowledge of ticket office software.
• Process ticket purchases and exchanges both in-person and over the phone with efficiency and accuracy.
• Assist customers with online ticket purchases.
• Data entry of phone/mail/telemarketing/complimentary ticket orders.
• Re-print ticket orders.
• Process incoming and outgoing mail.
• Provide general support as necessary.
• Handle the daily printing of tickets by either mail or will call.
• Balance receipts and cash drawers at the end of each shift.
• Stay current on information for all Cincinnati Ballet performances.
• Conveys information to assist and direct patrons accordingly.
• Demonstrates familiarity with seating charts and pricing configurations.
• Understand Cincinnati Ballet’s ticket policies (ADA guidelines, subscriber benefits, ticket exchange policy, payments accepted, etc.).
• Maintains a clean and safe work environment.
• Assists in all Patron Experience projects and supports all departments at Cincinnati Ballet.
• Work in multiple work environments, i.e. Aronoff Center ticket office, Music Hall ticket office, etc. during peak performance season.
• Maintains a flexible work schedule with the ability to work days, evenings and/or weekends.

Key Professional Experience

• High school diploma or equivalent.
• 3-5 years of customer service experience.
• A respect for diversity.
• Outgoing and positive personality.
• Ability to initiate and enjoy direct communication with patrons and potential patrons; customer-service oriented.
• Excellent organizational skills with the ability to proactively manage multiple tasks, prioritize work, and ability to meet tight deadlines.
• Has a keen insight into identifying opportunities for enhanced ticket purchasing and/or giving/support.
• Strong verbal, written, interpersonal communication, and problem-solving skills.
• Experience with Windows-based applications including knowledge of databases, Internet, and Microsoft Office Applications.
• Experience with Tessitura is a plus.
• A respect for confidentiality.

Expected Work Hours and Travel

• While the Patron Engagement team offers flexible scheduling, we are seeking a team member who can primarily support daytime shifts between 8:00 AM and 5:00 PM. Additionally, the role requires availability for all performances, including occasional Saturday mornings.

Additional Requirements

• To be considered for this position, candidates must be willing to undergo a background check.

To apply: Visit https://cballet.org/employment/.